Shipping Policy

Heyy! Thank you for visiting us and shopping at “ecokari.com”.

1. Shipping and Delivery Options

•  We don’t have a Cash on Delivery option as we pay prior to our karigars and tailors for your products.
• Depending on your location and order requirement, you will have shipping options as
• Standard (6-9 Business Days)
• Express (3-4 Business Days)
• Orders above Rs 2000 will have free shipping all over India. Below that, delivery prices will be calculated at the time of checkout.

2. Processing Time

• Orders are processed within 2-3 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. Cancellations

• After an order is submitted, processing begins and the order cannot be cancelled. If there are questions about cancelling an order, please contact us.

4. Returns

• Returns will be accepted within 7 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns.

5. Delayed Orders

• In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

6. Damaged Orders

• Ecokari is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us in 24 hours, so that we may assist you in filing a claim with the shipping provider.

7. Shipping Restrictions

• Orders cannot be shipped to P.O. boxes.
• At Ecokari, we mostly do made-to-order except for a few to reduce environmental waste. So, if you want to order any custom products, you need to place an order prior to 10 days to get the parcel to your required time period.
• Products are shipped from Monday to Friday at office timings 10:00 am to 6:00 pm. We don’t deliver orders on weekends and public holidays, as we also need a break:)

8. Contact

• For queries related to the shipping policy, please contact us at: contacts@ecokari.com